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TCOSS restarts (Fatal error: Level=6, Id=1075396256, Message=Shutdown requested by %s)

Article # 3041340 - Page views: 3

Issue

TCOSS (tandem) keeps restarting

 

Cause

Possibly caused by...

- delay in communications between TCOSS Primary and Secondary (network bandwidth)

- another TCOSS system is interfering with Pri or Sec 

Solution

By setting the TCSRV service to "Automatic (Delayed Start) the issue can be solved.

But this is a temporary solution, the root cause must be found and solved:

- improve the network latency between TCOSS Pri and Sec

- verify there is no other TCOSS server trying to communicate with this tandem (Pri or Sec)

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
KCS 10.x      

References

Add any references to other internal or external articles

 

Article # 3041340