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Kofax

Copitrak Desktop tracking color print jobs as black & white

Article # 3032845 - Page views: 18

Issue

Copitrak Desktop tracking color print jobs as black & white.

Cause

The driver’s name for the color device was not listed in the color driver list for Copitrak Desktop.

Solution

To enter the driver information into the system you need to open Config file Manager application and select the Color Drivers button in the “Lasertrak Option” section. Within “Define Color Drivers” screen you can then enter the color driver name to the list.

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Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
         

References

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