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Activating an Add-on and M&S serial number for Safecom (G3 and G4 only)

How do I activate an Add-on and M&S license serial number?

When an order is placed for additional items and/or an M&S renewal, you will receive a fulfillment email from the Orders department that will include a serial number that you must activate online. Please note that this is NOT the license that is entered into the Safecom server.

e.g. Serial Number Format: ZXXX-X00-XXXX-XXXX-XX

To activate the serial number, please follow the steps below:

  1. Go to https://licenses.nuance.com/safecom/
  2. Click on 'Activate Add-On, MS and Upgrade serial number '
  3. Enter the SafeCom Serial Number that was provided by Nuance and click 'Next'
  4.     You may receive the error below:

    • Error Code 1002: The Serial Number entered has already been activated. If you believe this is in error, please browse to Nuance Customer Support and create a ticket or send an email to imlicensing@nuance.com, please include the serial number you are trying to activate and your current production license.

  5. Enter in your current production license from the SafeCom License page.

      To find your existing licensing information, start by: 

    • Open The SafeCom Administrator
    • Choose "License" under the "Servers" menu
    • The popup that appears here will give you all the information you need about your existing license.

  • If the site asks you to enter the server name stop and browse to Nuance Customer Support and create a ticket or send an email to imlicensing@nuance.com, please include the serial number you are trying to activate and your current production license. This means the serial number you were provided was configured incorrectly and will provide an incorrect license string, at this step the site should only ask you to enter your current production key.

5. Click on Activate

      You may receive the error below:

  • Error Code 1009: The license key you entered is not the most recent one. If you believe this in in error, please contact Nuance Customer Support
  • Otherwise a new license string will be populated, this is the new license you need to enter into the Safecom server. This new license string will now include any addiotnal items that were  purchased or include the new M&S expiry date for your license.
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