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Data loss or black edges on the extreme edge of scanned B & W documents

Problem Statement

Data loss or black edges on the extreme edge of scanned B & W documents

Resolution:

Settings can be changed to disable "scrubbing" for Black and White documents only.

NOTE: For Xerox implementations please view  for all 5.x versions

ShareScan 5.4, 5.2 and 5.1:

  1. Open the ShareScan Administration Console > Home Ribbon > Settings > Advanced settings
  2. Set the ScrubEdges setting to a value between 0 and 3 (decimal places can also be used example: 0.2, 0.5, 1.2, 2.2 etcナ until 3.0).

ShareScan 5.0:

**Warning** - please follow all Microsoft precautions when editing the Windows registry.

  1. Open regedit and Browse to the appropriate key
    • 32 bit machine: HKEY_LOCAL_MACHINE\SOFTWARE\Nuance\ShareScan\ShareScanManager
    • 64 bit machine: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Nuance\ShareScan\ShareScanManager
  2. Find the ScrubEdges key. If this key does not exist, right-click in the white space and select New String Value. Rename the key ScrubEdges.
  3. To control the amount of scrubbing set the value between 0 and 3 (decimal places can also be used example: 0.2, 0.5, 1.2, 2.2 etcナ until 3.0).
  4. Restart the ShareScan Manager PC.

Note: ShareScan 5.0 Service Pack 5 has a bug where ScrubEdges values did not have an effect on Ricoh Embedded Devices. If this is an issue, please upgrade to 5.1 or later software version.

ShareScan 4.3.5:

To disable scrub edges to prevent data loss on the edges:

  1. Create a new String value in the registry: HKEY_LOCAL_MACHINE\SOFTWARE\eCopy\ShareScanOPManager
  2. String Value Name: ScrubEdges Value: -1
  3. Restart the ShareScan [OP] Services Manager PC.

NOTE: If the value is set to -1 or anything else less than 0, a small portion of the document is still getting scrubbed. There is nothing that can be done about this because that portion of the document is already getting cropped by the device.

To adjust the value to prevent dark edges on scans:

  1. Create a new String value in the registry: HKEY_LOCAL_MACHINE\SOFTWARE\eCopy\ShareScanOPManager
  2. String Value Name: ScrubEdges
  3. To control the amount of scrubbing set the value between 0 and 3 (decimal places can also be used example: 0.2, 0.5, 1.2, 2.2 etcナ until 3.0).
  4. Restart the ShareScan [OP] Services Manager PC.