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'User with empty login is not found' Loading Insight Login Page

Article # 3046018 - Page views: 23

Issue

This error appears when attempting to load the Insight login page using Default.aspx. Login.aspx does not exhibit this issue.

 

Cause

Incorrect IIS configuration.

 

Solution

Resolve this issue by adding the following DENY Anonymous Users rule to .Net Authorization rules in IIS:

Deny Anonymous.png

 

Full text of error from WcfDataService log:

[82] ERROR  WcfDataService.Code.InsightService.LoginProvider - Could not login. AltoSoft.Insight.Common.Exceptions.InsightClientException: User with empty login is not found.
   at AltoSoft.Insight.DataService.Code.InsightService.InsightUserBuilder.LoginInsightUser()
   at AltoSoft.Insight.DataService.Code.InsightService.InsightUserBuilder.Login()
   at AltoSoft.Insight.DataService.Code.InsightService.UserBuilder.Build()
   at WcfDataService.Code.InsightService.LoginProvider.Login(ParametersDictionary parameters, User& user)

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Insight 6.x      

 

 

 

Article # 3046018
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