Cannot Create ActiveX Component and Unable to Load Workflow Agent

Issue

The Kofax Analytics for Capture Event Sender Workflow Agent does not load properly for all modules and an error is shown for the History of affected batches in Batch Manager: 

12000 [Kofax.Capture.ACWFLIB] 12000 Unable to load Workflow Agent "Kofax Analytics for Capture." (429 Cannot create ActiveX component.)

 

Solution

Affected modules may need to have a .exe.Config file created within .NET Framework details.

Enter How to here:

1. Create a configuration file for the affected module
   e.g. KTM Validation (mailroomVal.exe.Config) & KTM Document Review (MailroomDocumentReview.exe.Config)
2. Edit the file to include necessary configuration details: 

   <configuration>
    <startup useLegacyV2RuntimeActivationPolicy="true">
           <supportedRuntime version="v4.0" sku=".NETFramework,Version=v4.0"/>
           <supportedRuntime version="v3.5" />
           <supportedRuntime version="v3.0" />
           <supportedRuntime version="v2.0.50727" />
    </startup>
   </configuration>

3. Save and Restart the affected Module and reprocess the batch(es) as needed

 

Level of Complexity 

Easy

 

Applies to  

Product	Version	Build	Environment	Hardware
KAFC	All

References

Add any references to other internal or external articles

 

Article # 3040394