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Cannot Create ActiveX Component and Unable to Load Workflow Agent

Article # 3040394 - Page views: 263


The Kofax Analytics for Capture Event Sender Workflow Agent does not load properly for all modules and an error is shown for the History of affected batches in Batch Manager: 

12000 [Kofax.Capture.ACWFLIB] 12000 Unable to load Workflow Agent "Kofax Analytics for Capture." (429 Cannot create ActiveX component.)



Affected modules may need to have a .exe.Config file created within .NET Framework details.

Enter How to here:

  1. Create a configuration file for the affected module
    e.g. KTM Validation (mailroomVal.exe.Config) & KTM Document Review (MailroomDocumentReview.exe.Config)
  2. Edit the file to include necessary configuration details: 
     <startup useLegacyV2RuntimeActivationPolicy="true">
            <supportedRuntime version="v4.0" sku=".NETFramework,Version=v4.0"/>
            <supportedRuntime version="v3.5" />
            <supportedRuntime version="v3.0" />
            <supportedRuntime version="v2.0.50727" />
  3. Save and Restart the affected Module and reprocess the batch(es) as needed


Level of Complexity 



Applies to  

Product Version Build Environment Hardware
KAFC All      


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Article # 3040394