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How to Recover from Admin Console Lockout After Enabling Windows Authentication

Article # 308673 - Page views: 127


Question / Problem: 

Follow these steps to reset Insight authentication for Admin console.

Answer / Solution: 


1. Backup Program Files\Kofax\Insight x.x.x\HtmlInsight\View\web.config.

2. Verify that the key PreventConfigChange is True under the <appSettings> section. If not, add the following:

<add key="PreventConfigChange"value="true"/>

3. Change the following two sections as shown below:


 <allow users="*" />


<authentication mode="None">

4. Save the file.

5. Edit Program Files\Kofax\Insight x.x.x\WcfDataService\Web.config as follows:

<add key="Insight.DataService.TryInsightUsers is True

6. Save the file.

7. Restart IIS (IISReset) and verify that you are able to login using Insight's Administrator account.


Applies to:  

Product Version Category
Insight 5.x / 6.x

Admin Console