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Kofax

Login failed No roles found error when attempting to access the KAFTA Dashboard

3025857

Question / Problem: 

When attempting to access the KAFTA Dashboard the follow error is presented:

login failed.png

Answer / Solution: 

 

This error typically happens two ways:

1.  Users are not going through the KAFTA Workspace | KAFTA link method.

kafta link.jpg

 

2.  The User getting this error is not properly mapped to a KTA or Insight Role.

insight users.jpg

 

In the WcfDataService.log file, you can see the Roles that the User account is being attempted to authenticate against.  One example of an error logged which was caused by the User attempting to access the KAFTA Dashboard without being in the Insight Users group in the Designer:

System.Data.SqlClient.SqlException (0x80131904): Error converting data type varchar to varbinary.

 

Applies to:  

Product Version
KAFTA All