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Couldn't Get Global Documents error

Article # 3038023 - Page views: 9

Issue

HTTP 500 error: "Couldn't get global documents" error when logging into Admin application.

 

Cause

Corrupt data in Admin database table.

 

Solution

Backup Admin database and delete all rows of INSIGHTLOG table after stopping IIS and Scheduler services.

The offending records are similar to one shown below that starts with "Role:":

INSIGHTLOGValue.png

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
Insight 5.x      

 

Article # 3038023
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