Question / Problem:
When viewing the Operations ¦ Overview ¦ Current Operators by Module panel in the Dashboard, the are more operators listed than the actual number of operators logged into the system.
Answer / Solution:
The Current Operators by Module connects directly the Kofax Capture database and looks at the StatsModuleLaunch table for this data. This data is based on the current modules open in the system. This behavior may be caused if Kofax Capture Network Server (KCNS) is being used.
This panel gets updated information from the Remote Sites whenever the Remote Synchronization Agent (RSA) synchronizes with the Central Site. The StatsModuleLaunch table at the Central Site is updated during this process. So if the polling cycle is set to once a day, then data contained in the report is a day old. The Remote Site polling cycles can be set as low as 1 minute to get the most recent data. Also, to ensure data accuracy, close modules at the Remote Sites before performing Remote Site synchronization. Otherwise, Operators and Modules may be reported as Open on Dashboard views when they are actually closed.
Keywords: operators, users, multiple