Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected.

Issue

When trying to install the Event Sender, it fails to install and eventually times-out with the following error:

Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as
expected. Contact your support personnel or package vendor. Action RegisterSetup,
location:...\, command: cmd /cRegAscCM.exe /f Ko...

What could be causing the install to fail?

Cause

Incorrectly configured ODAC.

 

Solution

Launch other Kofax Capture modules to be sure they launch. If none of the modules launch or return an error after several minutes, check and configure ODAC.

To resolve the issue, the ODAC config files can be copied from a working machine. You can test the Kofax modules again and they should be launching now. The install should now be able to complete.

The missing component is that ODAC was installed on this machine, but it was not configured to connect to the database.

 

Level of Complexity 

Moderate

 

Applies to  

Product	Version	Build	Environment	Hardware
Kofax Analytics for Capture	1.x 2.x

 

Article # 3040793