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Cannot Create ActiveX Component and Unable to Load Workflow Agent

Article # 3011654 - Page views: 598


Question / Problem: 

The Kofax Analytics for Capture Event Sender Workflow Agent does not load properly for all modules and an error is shown for the History of affected batches in Batch Manager: 

12000 [Kofax.Capture.ACWFLIB] 12000 Unable to load Workflow Agent "Kofax Analytics for Capture." (429 Cannot create ActiveX component.)

Answer / Solution: 

Affected modules may need to have a .exe.Config file created within .NET Framework details.

Enter How to here:

  1. Create a configuration file for the affected module
    e.g. KTM Validation (mailroomVal.exe.Config) & KTM Document Review (MailroomDocumentReview.exe.Config)
  2. Edit the file to include necessary configuration details: 

     <startup useLegacyV2RuntimeActivationPolicy="true">
            <supportedRuntime version="v4.0" sku=".NETFramework,Version=v4.0"/>
            <supportedRuntime version="v3.5" />
            <supportedRuntime version="v3.0" />
            <supportedRuntime version="v2.0.50727" />

  3. Save and Restart the affected Module and reprocess the batch(es) as needed

Applies to:  

Product Version Category
KAFC ALL Event Sender


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