Event Sender Workflow Agent: "Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected."

Issue

What can cause an issue where the following error occurs when trying to install the Event Sender Workflow Agent?

Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as
expected. Contact your support personnel or package vendor. Action RegisterSetup,
location:...\, command: cmd /c RegAscCM.exe /f Ko...

How can I resolve this issue?

 

Cause

This issue can be caused by the user installing the Event Sender Workflow Agent not having access to some Registry Hives and Keys, which may be revealed by ACCESS DENIED results in a Process Monitor trace.

 

Solution

To resolve this issue, follow one of the two options listed below:

• Option 1
  1. Grant the user full permissions to those Registry Hives and Keys.
  2. Double-click on the KofaxCaptureEventSender.msi file.
• Option 2:
  1. Launch a Command Prompt as an administrator.
  2. Run the following command to install the KofaxCaptureEventSender.msi now with admin privileges:

Example: C:\> KofaxCaptureEventSender.msi

 

Level of Complexity 

Easy

 

Applies to  

Product	Version	Build	Environment	Hardware
KAFC	1.2 2.0 2.1

 

 

Article # 3040461