Event Sender Workflow Agent: "Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected."
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Issue
What can cause an issue where the following error occurs when trying to install the Event Sender Workflow Agent?
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action RegisterSetup, location:...\, command: cmd /c RegAscCM.exe /f Ko...
How can I resolve this issue?
Cause
This issue can be caused by the user installing the Event Sender Workflow Agent not having access to some Registry Hives and Keys, which may be revealed by ACCESS DENIED
results in a Process Monitor trace.
Solution
To resolve this issue, follow one of the two options listed below:
- Option 1
- Grant the user full permissions to those Registry Hives and Keys.
- Double-click on the
KofaxCaptureEventSender.msi
file.
- Option 2:
- Launch a Command Prompt as an administrator.
- Run the following command to install the
KofaxCaptureEventSender.msi
now with admin privileges:
Example:
C:\> KofaxCaptureEventSender.msi
Level of Complexity
Easy
Applies to
Product | Version | Build | Environment | Hardware |
---|---|---|---|---|
KAFC |
1.2 2.0 2.1 |