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How to Recover from Admin Console Lockout After Enabling Windows Authentication

Article # 3035831 - Page views: 17

Article # 3035831 - Page views: 17

Issue

How to Recover from Admin Console Lockout After Enabling Windows Authentication

Getting error: Mapping is not found for the application Admin

 

Solution

Follow these steps to reset Insight authentication for Admin console

 

1. Backup Program Files\Kofax\Insight x.x.x\HtmlInsight\View\web.config.

2. Verify that the key PreventConfigChange is True under the <appSettings> section. If not, add the following:

<add key="PreventConfigChange"value="true"/>

3. Change the following two sections as shown below:

<authorization>

<allow users="*" />

</authorization>

<authentication mode="None">

4. Save the file.

5. Edit Program Files\Kofax\Insight x.x.x\WcfDataService\Web.config as follows:

<add key="Insight.DataService.TryInsightUsers is True

6. Save the file.

7. Restart IIS (IISReset) and verify that you are able to login using Insight's Administrator account.

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
Insight

5.x

6.x

     
KAFC

2.0

2.1

     

References

Add any references to other internal or external articles

 

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