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Kofax

KAFC reports not showing data for KTM

Article # 3035737 - Page views: 3

Article # 3035737 - Page views: 3

Issue

KAFC reports not showing data for KTM related reports, like benchmark extraction part.

This error was seen:

ERROR AltoSoft.Insight.Storage.ExternalData.RowDataMappersBuilder - Can`t generate mapper for 'Module Cost' record
System.NullReferenceException: Object reference not set to an instance of an object.

Solution

In one case it has been seen that  KAFC custom project, IDs of Kofax predefined items have been changed, that is main issue.

It have added new Records, Metrics and Views... regarding 'Customized Reporting DB' data source and

assuming no change regarding KAFC's predefined items, following steps help solve issue, prepare a test machine (for verification) before doing on production.

 

1/ Make a copy of kafc_data on production to other instance (e.g kafc_data_test).

2/ Setup KAFC product (KAFC_Installer.exe only)

3/ Launch Studio, point Data Datasource to kafc_data_test.

4/ Manually verify hourly plan, Night plan, make sure no error.

5/ Launch Studio, import Project_KAFC_10.22.2021+14-58-14-474.zip with following options

- Check All

- Preserve existing.

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
Kofax Analytics For Capture 2.1 N/A N/A N/A

References

Add any references to other internal or external articles

 

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