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No new data is populating the KAFC Dashboard Views on a brand new installation of KAFC

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Issue

On a brand new installation of KAFC, no new data is populating the KAFC Dashboard Views.

 

Cause

This issue can be caused if the Staging and Data databases were crisscrossed during the Listener installation.

 

Solution

To validate if this is the cause, check for either of the following errors in the noted log files.

KAFC_listener.log

YYYY-MM-DDT14:55:40.3748178-05:00, Error sending data for batch 'Kofax Test' from module
'Batch Manager'. System.ServiceModel.FaultException`1[System.ServiceModel.ExceptionDetail]: Invalid object name 'StationInfo'.
(Fault Detail is equal to An ExceptionDetail, likely created by IncludeExceptionDetailInFaults=true, whose value is:
System.Data.SqlClient.SqlException: Invalid object name 'StationInfo'.
at PADService.PADService.SendSession(String login, String password, Session s)

WFA log

YYYY-MM-DDT14:55:40.3748178-05:00, Error sending data for batch 'Kofax Test' from module
'Batch Manager'. System.ServiceModel.FaultException`1[System.ServiceModel.ExceptionDetail]: Invalid object name 'StationInfo'.
(Fault Detail is equal to An ExceptionDetail, likely created by IncludeExceptionDetailInFaults=true, whose value is:
System.Data.SqlClient.SqlException: Invalid object name 'StationInfo'.
at PADService.PADService.SendSession(String login, String password, Session s)

If the following errors are shown in either log, then a reinstallation of the Listener is required (KFXWebAgentSetup.exe) and verify that the Staging and Data databases are pointed correctly.

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
Kofax Analytics for Capture 1.2      

References

Add any references to other internal or external articles

 

Article # 3040558
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