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Kofax

Number of concurrent users exceeds the licensed value

Article # 3039354 - Page views: 17

Issue

Seeing this error in Insight - KAFC logs and email notification.

2022-02-09_10-21-30.jpg

Solution

INSIGHTLOG table in the KAFC Admin DB holds track of the KAFC users activity so that when they login and run reports, the KAFC Administrator can know who, when, and what report / views were accessed .

Entries found in the INSIGHTLOG table are the extent of dashboard “user activity” logging that Insight currently provides. 

Would recommend making a backup of the table and run below steps:

  • Select Admin database to use
  • DELETE FROM INSIGHTLOG;
  • Perform an IISReset from an administrative CMD prompt or IIS Manager.

 

Level of Complexity 

Moderate

 

Applies to  
Product Version Build Environment Hardware
Insight All N/A N/A N/A

 

References

Add any references to other internal or external articles

 

 

Article # 3039354