Number of concurrent users exceeds the licensed value
Article # 3039354 - Page views: 27
Issue
Seeing this error in Insight - KAFC logs and email notification.
Solution
INSIGHTLOG table in the KAFC Admin DB holds track of the KAFC users activity so that when they login and run reports, the KAFC Administrator can know who, when, and what report / views were accessed .
Entries found in the INSIGHTLOG table are the extent of dashboard “user activity” logging that Insight currently provides.
Would recommend making a backup of the table and run below steps:
- Select Admin database to use
- DELETE FROM INSIGHTLOG;
- Perform an IISReset from an administrative CMD prompt or IIS Manager.
Level of Complexity
Moderate
Applies to
Product | Version | Build | Environment | Hardware |
---|---|---|---|---|
Insight | All | N/A | N/A | N/A |
References
Add any references to other internal or external articles
Article # 3039354