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ORA-03137: malformed TTC packet from client rejected Incorrect Database Version error during project database upgrade

Article # 3033834 - Page views: 430

3033834

Question / Problem: 

This error displays after upgrading Insight and attempting to upgrade a project (including Kofax Analytics products).

Answer / Solution: 

  • This issue can occur if ODP.Net is lower than 19c on the Insight server. Only the 64-bit ODP.Net provider is required.
  • As documented in Insight's Installation Guide for v6.3 and newer, use ODP.Net 19c driver for Oracle 19c installations and follow the steps documented to register the library at the machine level. 
  • ODP.Net is the only component required for Insight - do not install the entire ODAC package, rather, select just ODP.Net from the list of options.
  • It is also advised to remove older drivers and confirming the un-install of 32- and 64-bit ODP.Net libraries from .Net's Global Assembly Cache (GAC).
    • This can be done by searching as follows from an administrative CMD prompt in the Windows directory:  DIR Oracle.DataAcccess*.dll /s /p
  • The common symptom in this case is an error when attempting to upgrade the project database from Admin or Studio:  "Project <ProjectName> is the incorrect database version"

 

Applies to:  

Product Version
Insight

6.3

6.4

 

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