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Reports Self-Subscription: Unable to Select Reports

Article # 3046306 - Page views: 6


Creating a self-subscription report but none of the reports can be selected (view appears to be disabled).



Users accessing the report do not have e-mail address configured.



When creating self-subscription reports, regardless of viewer authentication scheme, users must have an e-mail address configured. For Insight users, configure Admin | Users by adding an email address for each user that needs access to the report.

For non-Insight authentication, configure User Mapping | Email tab. For example, if you are using Windows or HTTP authentication, the users' ASP.Net session information is written to the WcfDataService log. Have the user log into viewer app, then review that log. Sample field to use in the Email tab may be mail or userPrincipalName:



Note: This feature will display all reports, including any still being designed or old reports no longer used, as long as the user has permissions to them under their assigned role(s). To remove any reports not needed, remove permissions from the role(s).


Level of Complexity 



Applies to  

Product Version Build Environment Hardware
Insight 6.x      


Refer to the Online Help for the Insight version you are using (Studio)



Article # 3046306
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