Slow scrolling in Insight Applications

Issue

When using a mouse with a wheel / scrolling button in Windows 10 or Server 2019, UI windows in Insight applications scroll very slowly. How can that be fixed?

 

Solution

1. Open your mouse settings in Windows (e.g., Start | mouse settings)
2. Change the setting, Roll the mouse wheel to scroll, from 'One screen at a time' to 'multiple lines at a time'.
3. Slide the slider bar for Choose how many lines to scroll each time to a small value, three or four, and test the scrolling in Insight. Adjust to your preference if that is still to slow.

 

Level of Complexity 

Easy

 

Applies to  

Product	Version	Build	Environment	Hardware
Kofax Insight	6.x 5.x

 

Article # 3040542