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The content type text/html; charset=utf-8 of the response message does not match the content type of the binding (text/xml; charset=utf-8).

Article # 3040812 - Page views: 1535

Issue

Completing the initial installation and configuration of KAFC, which includes the first launching of the ..\Insight\Admin view, an error message is received:

The content type text/html; charset=utf-8 of the response message does not match the
content type of the binding (text/xml; charset=utf-8). If using a custom encoder, be
sure that the IsContentTypeSupported method is implemented properly. The first 1024
bytes of the response were: '<!DOCTYPE html>< html> <head> <title>Could not load file
or assembly 'Microsoft.Web.Administration, Version=7.0.0.0, Culture=neutral,
PublicKeyToken=31bf3856ad364e35' or one of its dependencies. The system cannot find the file specified.</title>

 

Solution

Full error message:

The content type text/html; charset=utf-8 of the response message does not match the
content type of the binding (text/xml; charset=utf-8). If using a custom encoder, be
sure that the IsContentTypeSupported method is implemented properly. The first 1024
bytes of the response were: '<!DOCTYPE html>< html> <head> <title>Could not load file
or assembly 'Microsoft.Web.Administration, Version=7.0.0.0, Culture=neutral,
PublicKeyToken=31bf3856ad364e35' or one of its dependencies. The system cannot find
the file specified.</title> <meta name="viewport" content="width=device-width" />
<style> body {font-family:"Verdana";font-weight:normal;font-size: .7em;color:black;} p
{font-family:"Verdana";font-weight:normal;color:black;margin-top: -5px} b {font-
family:"Verdana";font-weight:bold;color:black;margin-top: -5px} H1 { font-
family:"Verdana";font-weight:normal;font-size:18pt;color:red } H2 { font-
family:"Verdana";font-weight:normal;font-size:14pt;color:maroon } pre {font-
family:"Consolas","Lucida Console",Monospace;font- size:11pt;margin:0;padding:0.5em;line-height:14pt}
.marker {font-weight: bold; color: black;text-decoration: none;} .version {color: gray;} .error {margin-botto'.
Back to Admin
Version 5.1.1.978

The error message relates to the Static Content IIS feature, which needs to be enabled from the machine's Control Panel, as follows:

  1. Navigate to: Control Panel - Programs and Features.
  2. Select: Turn Windows Features on or off
  3. Expand: Internet Information Services; World Wide Web Services; Common HTTP Features
  4. Check: Static Content & OK

A window advising of the selected feature installation will result.
Executing IISRESET from an elevated command prompt may be necessary after adding the Static Content feature.

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware

Kofax Analytics for Capture

Insight

1.x / 2.x

5.x / 6.x

     

References

Refer to Insight documentation for all requirements prior to installing Insight.

 

Article # 3040812
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