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After setting windows authentication no data is shown in any of the dashboard views.

22750

QAID # 22750 NOT Published
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Question / Problem:

After setting windows authentication no data is shown in any of the dashboard views.

Answer / Solution:

This issue is related that the windows authentication is not configure correctly and need to check all steps to set windows authentication.

A quick solution to work around the problem is to disable the “User filters” in the Insight Admin user by Kofax Capture:

  1. Open Insight Administration
  2. Expand the User Filters
  3. Highlight Batch Class
  4. Select Tools from the left panel
  5. Then select Export to back up the Batch Class filter once the windows authentication is fixed
  6. Then right click on Batch Class and select Delete
  7. Save the changes made in Actions tab
  8. Re-start IIS

Once you open the KAFC dashboard view then it should show all data. Go ahead and troubleshoot the windows authentication and re-import Batch Class user filter.

Applies to:

Product Version Category
KAFC 2.0 Dashboard
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