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Why do I get a warning in the Insight Admin web application about exceeding licensed Concurrent User limit?

Summary

13302

Applies to: Insight 5.1.1
Date: December 4, 2015

Question

Why do I get a warning in the Insight Admin web application about exceeding licensed Concurrent User limit?

Answer

You may get a warning/error about exceeding the licensed number of concurrent users, even though you know you have not.

This is due to a minor Bug that incorrectly counts sessions and displays false Warning/Error in Admin web app and License Manager stating “Number of concurrent users on MM/DD/YYYY HH:MM:SS exceeds the licensed value of NN. Please contact your administrator.

Actual system usage is not affected until the true concurrent user count is exceeded, then hard error will occur and user will not be able to access desired web application.

This Bug is fixed in 5.2.0.1 and newer.

Keywords: Insight, license, concurrent, user, warning, error, Admin