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When trying to install the Event Sender, it fails to install and eventually times-out with the following error:

22398

QAID # 22398 NOT Published 

QAID # 22398 NOT Published
Please do NOT provide the article number (QAID) and/or URL of this Knowledgebase article or its contents to external customers, as it is NOT Published and/or * INTERNAL ONLY *.

Question / Problem:

When trying to install the Event Sender, it fails to install and eventually times-out with the following error:

Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as
expected. Contact your support personnel or package vendor. Action RegisterSetup,
location:...\, command: cmd /cRegAscCM.exe /f Ko...

What could be causing the install to fail?

Answer / Solution:

It has been found that the install was to an Oracle database and the ODAC had not been configured.

One thing you can check is to launch other Kofax Capture modules to be sure they launch or not. In this case, none of the modules were able to launch either.

To resolve the issue, the ODAC config files can be copied from a working machine. You can test the Kofax modules again and they should be launching now. The install should now be able to complete.

The missing component is that ODAC was installed on this machine, but it was not configured to connect to the database.

Applies to:

Product Version Category
KAFC 1.2 Event Sender
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