When selecting File from the menu bar in Kofax Capture License utility, the Activate option is disabled (greyed-out).
Ensure that the Windows Services (services.msc) is closed, and then refresh the license service by disabling and then re-enabling it.
To disable the service, run the following command at the Run command prompt:
To enable the service, run the following command at the Run command prompt:
Verify that the Capture service is started, and then check to see if the menu is enabled.
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Article # 3046261