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Administration module cannot be run at this site when launching Administration module at a KCNS Remote Site

9035

QAID # 9035 Published

Question / Problem:

Why do I receive the message: "The Administration module cannot be run at this site. Please contact your system administrator." when trying to open the Administration module at an ACIS Remote Site?

Answer / Solution:

Activating ACI Server on a Remote Site will disable the Ascent Capture Administration module at that site. Attempting to then open the Administration module will result in the message: "The Administration module cannot be run at this site. Please contact your system administrator."

Please be advised that Ascent Capture is not designed to run the Administration module at an ACIS Remote Site. All administration, such as Batch Class configuration, is performed at the Central Site.

For information on installing a Workflow Agent at a Remote Site, please see QAID 8886.

For information on installing a Custom Module at a Remote Site, please see QAID 9009.

Applies to:

Product Version Category
ACIS 7.0 Installation
ACIS 7.5 Installation
CAPTURE 7.0 Administration
CAPTURE 7.5 Administration
CAPTURE 8.0 KCNS
CAPTURE 9.0 KCNS