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Kofax

Could not find file error when pubishing Batch Class

19438

QAID # 19438 Published 

Question / Problem:

Publishing a Batch Class results in the following error:

Publishing in progress.....
Publishing aborted: (Batch_Class_Name)

Could not find file \\<Server>\CaptureSV\pubtypes\00000\file.xml [Export(0)

Answer / Solution:

By default, when file operations fail, they are retried every 0.5 seconds for a total retry time of 2 minutes. You can configure these parameters by updating the ACConfig.xml file, located in the Kofax Capture Server files folder, Config subfolder.

The ReliableFileSystem element must be added as a direct child of the ACConfig element.

It has been observed that adding the ReliableFileSystem element to the ACConfig.xml file will resolve this issue.

At the end of the ACConfig.xml file add the below element:

<ReliableFileSystem>
    <Retry MaxRetrySeconds="60" MilliSecondsBetweenTries="500" MinimumRetries="5" DEBUGLOG="0" />
</ReliableFileSystem>

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0