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Kofax

Failed to activate control VB.UserControl when opening Release Setup

11371

QAID # 11371 Published 

Question / Problem:

When I try to open the Release Setup in the Administration module, I am receiving an error message such as:

"Failed to activate control 'VB.UserControl'. This control may be incompatible with your application. Make sure you are using the version of the control that was provided with your application."

How can this issue be resolved?

Answer / Solution:

This may have been caused due to either one or more of the files in the Release Script becoming corrupted, or an incompatible version of CAP Tools being installed.

In either case, the best solution is to simply reinstall the Release Script.

Applies to:

Product Version Category
CAPTURE 7.0 Release
CAPTURE 7.5 Release
CAPTURE 8.0 Release