Publish dialog box does not appear

Question / Problem: 

How can I resolve an issue where the Publish dialog box does not appear In the Administration module when trying to publish batch classes and the Administration module appears to be hung?

Answer / Solution: 

Please note that the Administration module is not actually hung but the Publish dialog box is not visible in the Administration module.

To resolve this issue, follow the steps below:

1.      End the Admin.exe process in Task Manager.

2.      Back up and remove following registry hive:

HKEY_CURRENT_USER\Software\Kofax Image Products\Ascent Capture\Ascent Capture - Administration

3.      Re-launch Administration module which will recreate this registry hive.

Applies to: