Running module failed to perform a routine synchronization and has been terminated error 4136 when importing Batch Class

Question / Problem:

Why do I receive the following error message when attempting to import Batch Classes:

"AcisProfileManager.AcisAdminLock...4136 The running module failed to perform a routine synchronization and has been terminated. You can recover the batch in progress by starting the Batch Manager."?

Answer / Solution:

This can occur if the Administration module was left open and the machine entered into sleep mode. This prevents the KOFAX background worker process from checking and updating locks.

To resolve this, close and restart the Administration module and/or disable the sleep mode feature. This issue is documented under SPR 47555.

NOTE: Although the error message contains errors coming from ACIS objects, ACIS/KCNS does not have to be configured for this to occur.

Applies to: