Question / Problem:
Why are digital signatures not preserved when importing signed PDF files into Kofax Capture?
Is there a way to preserve them?
Answer / Solution:
Digital signatures will not be preserved if the Treat imported PDF files as TIFF images option is checked in the Import Options section of the Batch Class Properties ¦ Advanced tab. Digital signatures fall under active dynamic content which are not rendered, as explained in related Knowledge Article:
Configuring the following settings in the Import Options section of the Batch Class Properties ¦ Advanced tab will preserve the digital signature and the signed PDF files will be imported in its original format, but please note that that no image processing, recognition, or data processing will occur with the signed PDF files, which can only occur if the signed PDF files are converted to TIFF images.
- Check Allow import of eDocument files
- Check Treat non-TIFF images as eDocument files
- Uncheck Treat imported PDF files as TIFF images