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Unable to load the KCN Server Administration components error when launching Administration Module


QAID # 13466 Published

Question / Problem:

I receive the following error message when opening the Administration module:

"Unable to load the KCN Server Administration components. Your installation of Kofax Capture may be corrupt. Try to perform an "Update" installation on this workstation to correct the issue. [1000] AcisConfiguration: Unknown Error (Guid should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx))".

How can I resolve this issue?

Answer / Solution:

This error is caused by the missing Site GUID within the Kofax Capture / Ascent Capture (KC/AC) installation system, which is a sign of a incomplete or corrupted installation.

The official resolution for this issue is to uninstall and reinstall Capture. However, if that is not possible, the Kofax / Ascent Capture Deployment Utility with the /default parameter can be used to resolve this issue.

Please see page 179 in the Ascent Capture and Ascent Capture Internet Server® 7.5 Installation Guide or page 219 of the KOFAX Capture 8 Installation Guide for further information.

Applies to:

Product Version Category
CAPTURE 7.5 Administration
CAPTURE 8.0 Administration
CAPTURE 9.0 Administration

Keywords: missing GUID