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Abnormal program termination Runtime Error when accessing or creating a batch in Batch Manager


QAID # 20099 Published 

Question / Problem:

The following error message is observed when attempting to access or create a new Batch from within Batch Manager:

Runtime Error!
Program: %ProgramFiles(x86)\Kofax\CaptureSS\ServiLib\Bin\Ops.exe
abnormal program termination

Answer / Solution:

This error may be caused by an incorrect log4net.dll version placed in the C:\Program Files (x86)\Kofax\CaptureSS\ServLib\Bin directory. This file may get replaced during any application updates. Kofax Capture requires the version of the file to be

Use either of the following options as a workaround:

  • Restore a log4net.dll version from another working station.
  • Disable Kofax Reporting if not being used which is enabled by default.
    Add the following element to the \\<ServerName>\CaptureSV\Config\ACConfig.xml file:
        <Reporting Enable="0"/>

    Afterwards, restart the Kofax Capture service from the Service Control Manager.

Applies to:

Product Version Category
CAPTURE 10.0 Batch Manager
CAPTURE 10.1 Batch Manager

Keywords: runtime, ops crash, stopped working