Abnormal program termination Runtime Error when accessing or creating a batch in Batch Manager
20099
QAID # 20099 Published
Question / Problem:
The following error message is observed when attempting to access or create a new Batch from within Batch Manager:
Runtime Error! Program: %ProgramFiles(x86)\Kofax\CaptureSS\ServiLib\Bin\Ops.exe abnormal program termination
Answer / Solution:
This error may be caused by an incorrect log4net.dll
version placed in the C:\Program Files (x86)\Kofax\CaptureSS\ServLib\Bin
directory. This file may get replaced during any application updates. Kofax Capture requires the version of the log4.net.dll
file to be 1.2.10.0
.
Use either of the following options as a workaround:
- Restore a
log4net.dll
version1.2.10.0
from another working station.
OR - Disable Kofax Reporting if not being used which is enabled by default.
Add the following element to the\\<ServerName>\CaptureSV\Config\ACConfig.xml
file:<ACConfig> ... <Reporting Enable="0"/> ... </ACConfig>
Afterwards, restart the Kofax Capture service from the Service Control Manager.
Applies to:
Product | Version | Category |
---|---|---|
CAPTURE | 10.0 | Batch Manager |
CAPTURE | 10.1 | Batch Manager |
Keywords: runtime, ops crash, stopped working