QAID # 20099 Published
Question / Problem:
The following error message is observed when attempting to access or create a new Batch from within Batch Manager:
Runtime Error! Program: %ProgramFiles(x86)\Kofax\CaptureSS\ServiLib\Bin\Ops.exe abnormal program termination
Answer / Solution:
This error may be caused by an incorrect
log4net.dll version placed in the
C:\Program Files (x86)\Kofax\CaptureSS\ServLib\Bin directory. This file may get replaced during any application updates. Kofax Capture requires the version of the
log4.net.dll file to be
Use either of the following options as a workaround:
- Restore a
22.214.171.124from another working station.
- Disable Kofax Reporting if not being used which is enabled by default.
Add the following element to the
<ACConfig> ... <Reporting Enable="0"/> ... </ACConfig>
Afterwards, restart the Kofax Capture service from the Service Control Manager.
Keywords: runtime, ops crash, stopped working