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Kofax

Batch Manager has stopped working error after upgrading from Capture 10.0.2.2 to Capture 10.1.0 R2

19838

QAID # 19838 Published

Question / Problem:

After upgrading from Kofax Capture 10 Service Pack 2 Fix Pack 2 (10.0.2.2) to Kofax Capture 10.1.0 R2, the following message is displayed when launching Batch Manager:

Kofax Capture Batch Manager has stopped working.
Windows can check online for a solution to the problem.
Check online for a solution and close the program
Close the program
Debug the program

How can I resolve this issue?

Answer / Solution:

An observed cause of this issue is the installation of a third-party application causing the log4net.dll file to change in the Capture Bin folder.

To resolve this issue under such a scenario:

  1. Stop/close all Kofax modules and services.
  2. Obtain a copy of the log4net.DLL file from a confirmed working system.
  3. Rename the problematic log4net.dll file to log4net.dll. oldin one of the following folders:
    • C:\Program Files\Kofax\Capture\Servlib\Bin
    • C:\Program Files (x86)\Kofax\CaptureSS\ServLib\Bin
    • C:\Program Files (x86)\Kofax\Capture\Bin
  4. Replace the faulty copy with the known good copy.

Applies to:

Product Version
CAPTURE 10.1
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