Question / Problem:
Why are batches not immediately being processed by unattended services such as Recognition Server, PDF Generator, and Export? How can this issue be resolved?
Answer / Solution:
The batches are not immediately being processed because in Kofax Capture 10.1 the Batch Notification service is turned off by default.
Please see the following from the Changes in Behavior section of the Kofax Capture 10.1 Release Notes:
Batch Notification Service Turned Off by Default
For new Kofax Capture installations, the Batch Notification service is turned off by default and managed with a registry key:
[HKEY_LOCAL_MACHINE\SOFTWARE\Kofax Image Products\3.0]
To turn on the Batch notification service, delete the registry key or set DisableBatchNotification to 0.
If you upgrade to Kofax Capture 10.1 from an earlier version, this key does not appear in the registry. Instead, use DisableBatchNotification in ACConfig.xml to manage the Batch Notification Service; a value of 0 turns on the service, and a value of 1 turns it off.
After the Batch Notification service is turned on, batches will immediately be processed by unattended services.