Could not find a part of the path - error launching Batch Manager
Question / Problem:
What can cause the following error to occur when attempting to launch Batch Manager on a workstation?
AcSbst: Kofax.ACConfiguration: Could not find a part of the path 'C:\Config\ACConfig.xml'.
How can I resolve this issue?
Answer / Solution:
This issue can be caused by the ServerPath Registry Key value being set to \. on the workstation.
To resolve this issue, follow one of the options below:
Option 1:
Correct the ServerPath Registry Key value to: \\<Server_Name>\CaptureSV
Option 2:
Copy the ServerPath Registry Key value from the working server or workstation to the non-working workstation.
Below is the location of the ServerPath Registry Key:
64bit:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Kofax Image Products\Ascent Capture\3.0\ServerPath
32bit:
HKEY_LOCAL_MACHINE\SOFTWARE\Kofax Image Products\Ascent Capture\3.0\ServerPath
Applies to:
Product | Version | Category |
---|---|---|
CAPTURE | 8.0 | Batch Manager |
CAPTURE | 9.0 | Batch Manager |
CAPTURE | 10.0 | Batch Manager |
CAPTURE | 10.1 | Batch Manager |
CAPTURE | 10.2 | Batch Manager |
CAPTURE | 11.0 | Batch Manager |
Author: Kevin Ho