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Could not find a part of the path - error launching Batch Manager

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Question / Problem: 

What can cause the following error to occur when attempting to launch Batch Manager on a workstation?

 

AcSbst: Kofax.ACConfiguration: Could not find a part of the path 'C:\Config\ACConfig.xml'.

 

How can I resolve this issue?

Answer / Solution: 

This issue can be caused by the ServerPath Registry Key value being set to \. on the workstation.

 

To resolve this issue, follow one of the options below:

 

Option 1:

Correct the ServerPath Registry Key value to: \\<Server_Name>\CaptureSV

 

Option 2:

Copy the ServerPath Registry Key value from the working server or workstation to the non-working workstation.

 

Below is the location of the ServerPath Registry Key:

 

64bit:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Kofax Image Products\Ascent Capture\3.0\ServerPath

 

32bit:

HKEY_LOCAL_MACHINE\SOFTWARE\Kofax Image Products\Ascent Capture\3.0\ServerPath

Applies to:  

Product Version Category
CAPTURE 8.0 Batch Manager
CAPTURE 9.0 Batch Manager
CAPTURE 10.0 Batch Manager
CAPTURE 10.1 Batch Manager
CAPTURE 10.2 Batch Manager
CAPTURE 11.0 Batch Manager

Author: Kevin Ho