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Kofax

Error 4001 Kdolib Error opening database The Server was not found or was not accessible when opening Batch Manager

17295

Question / Problem:

What can cause the following error to occur when trying to launch Batch Manager on a workstation?

[4001] Kdolib: Error opening database. A network-related or instance-specific error
occurred while establishing a connection to SQL Server. The server was not found or
was not accessible. Verify that the instance name is correct and that SQL Server is
configured to allow remote connections.

How can this issue be resolved?

Answer / Solution:

This issue can be caused by a DNS issue where a workstation cannot properly resolve the IP address of the Kofax Capture server.

Until the DNS issue is fixed, you can add an entry mapping the hostname of the Kofax Capture server to the IP address in the hosts file as a workaround.

The hosts file is normally located in the \System32\drivers\etc directory.

Use a text editor, such as Notepad, to edit the hosts file and save the changes.

For Example:
192.168.1.100 <Kofax_Capture_Server_Machine_Name>

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0