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Fatal database error 5 KFRS Access is denied when trying to create a batch in Batch Manager

20688

QAID # 20688

Question / Problem:

What can cause the following error to occur when trying to create a batch in Batch Manager?

Fatal database error - [5] KFRS: Access is denied. CopyFile("\Local\BatchDB\00002afb.mdb, \CaptureSV\BatchDB\0000afb.tmp")

How can this issue be resolved?

Answer / Solution:

This error can be caused by insufficient user permissions to the CaptureSV share directory.

To resolve this issue, ensure that the logged-in user has Full Control permissions to the CaptureSV share and CaptureSV folder.

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0