QAID # 15085 Published
Question / Problem:
Why do I receive the following error message:
Kofax Capture - <Module_Name> is already running on this workstation. Only one instance is allowed.
when trying to open any module?
Answer / Solution:
First, see QAID 12287 to rule out permission issues and to remove stale semaphore files.
Check the Process tab in Task Manager and ensure that the module's executable is not running.
This error has also been observed in environments using an older version of VNC to connect to the station remotely. If possible, try using Microsoft Terminal Services to connect remotely with the
/console switch — please see QAID 10639 for details.