Question / Problem:
I receive the following error message when installing Kofax Capture (KC) 10 with the Oracle or DB2 database option on Windows 7 with User Access Control (UAC) enabled:
Error 1904. Module c:\program files\CaptureSS\Servlib\Bin\AscRel.dll failed to register. HRESULT -2147010895. Contact your support personnel.
How can I resolve this issue?
Answer / Solution:
This problem is a known issue that's addressed in Software Problem Report (SPR) 94497. The issue can occur on any Windows Operating System that has UAC: Windows Server 2008, Windows 7, and Windows Vista.
The root cause of the problem is that UAC prevents a proper registration of some of the Kofax Capture required DLLs.
The error may be repeated for other files as well, such as:
The solution for this issue is to disable UAC per KB 10435 or to install the Visual C++ runtimes from the
\Kofax Capture\Prerequisites folder prior to installing KC 10.
Keywords: non-standard database db, non standard database db, installation install issue, UAC enabled Windows 2008