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AscRel.dll failed to register error installing Capture 10 with Oracle or DB2 with UAC enabled


Question / Problem:

I receive the following error message when installing Kofax Capture (KC) 10 with the Oracle or DB2 database option on Windows 7 with User Access Control (UAC) enabled:

Error 1904. Module c:\program files\CaptureSS\Servlib\Bin\AscRel.dll failed to register. HRESULT -2147010895. Contact your support personnel.

How can I resolve this issue?

Answer / Solution:

This problem is a known issue that's addressed in Software Problem Report (SPR) 94497. The issue can occur on any Windows Operating System that has UAC: Windows Server 2008, Windows 7, and Windows Vista.

The root cause of the problem is that UAC prevents a proper registration of some of the Kofax Capture required DLLs.

The error may be repeated for other files as well, such as:

  • ACSBST.dll
  • fpshls
  • kfxfilessys.sll
  • absScpt
  • kdolib.dll
  • WICSetup
  • ImgServ
  • AscOCR
  • AscRApp
  • absdb
  • fpsdev
  • sblcomp

The solution for this issue is to disable UAC per KB 10435 or to install the Visual C++ runtimes from the <KofaxCaptureCD>\Kofax Capture\Prerequisites folder prior to installing KC 10.

Applies to:

Product Version

Keywords: non-standard database db, non standard database db, installation install issue, UAC enabled Windows 2008

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