QAID # 12913 Published
Question / Problem:
An administrator successfully installed and tested Kofax Capture server and workstations using SQL Server with Windows authentication. However, when normal users begin to use the system they encounter
“Batch catalog server may be down” errors.
Answer / Solution:
When one set of users works and another doesn’t, the issue is almost always permissions-based.
In this case, the administrator ported the database to SQL Server using Windows Authentication. So long as all of the users have permissions into the database, this can work. Otherwise, the desired authentication method is SQL Server Authentication for the database. This is set on the Database tab of DBUtil.