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Kofax

Determine whether Oracle or DB2 required components are installed

12540

QAID # 12540 Published

Question / Problem:

How can I tell if I have the proper database components installed to install a Kofax Capture Server attached to Oracle or DB2?

Or, why are the Oracle and DB2 options grayed out (disabled) during an installation?

Answer / Solution:

From a command prompt, enter acsysinfo. After the command runs, at the end of its results will be listed the Oracle and DB2 component’s status.

If either of the two are listed as follows, the database components are improperly or not completely installed:

Data Providers

====================

Oracle Not Loaded

DB2 Not Loaded

Consult with the database administrator to get the database client components installed properly.

Applies to: 

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0

Keywords: greyed out