QAID # 12540 Published
Question / Problem:
How can I tell if I have the proper database components installed to install a Kofax Capture Server attached to Oracle or DB2?
Or, why are the Oracle and DB2 options grayed out (disabled) during an installation?
Answer / Solution:
From a command prompt, enter acsysinfo. After the command runs, at the end of its results will be listed the Oracle and DB2 component’s status.
If either of the two are listed as follows, the database components are improperly or not completely installed:
Data Providers ==================== Oracle Not Loaded DB2 Not Loaded
Consult with the database administrator to get the database client components installed properly.
Keywords: greyed out