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No process on the other end of the pipe error launching any module


QAID # 14842 Published

Question / Problem:

I am receiving the following error message from all modules except the License Utility:

[3566] KdoLib: Network I/O error.: A connection was successfully established with the server, but then an error occurred during the login process. (provider: Named Pipes Provider, error: 0 - No process is on the other end of the pipe.) (233)

How can I resolve this issue?

Answer / Solution:

This error can be caused if SQL Server or SQL Server Express is installed separately from Capture without enabling the TCP/IP or Named Pipes protocols. By default, these are disabled.

To resolve this issue, perform the following:

  1. Click Start ¦ Programs ¦ Microsoft SQL Server ¦ Configuration Tools.
  2. Select SQL Server Configuration Manager.
  3. In the left pane, expand the SQL Server Network Configuration entry.
  4. Below that entry, select Protocols for <Instance_Name>, e.g. KOFAXCAPTURE.
  5. In the right pane, right-click to enable both TCP/IP and Named Pipes.

Applies to:

Product Version