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Kofax

Object reference not set to an instance of an object error launching Scan or Batch Manager with Oracle database

21950

QAID # 21950 Published

Question / Problem:

An error message similar to the following is seen in the ERR logs after launching the Scan or Batch Manager modules on a Kofax Capture workstation:

[-2147467261] KdoLib: Unknown Error.: Object reference not set to an instance of an 
object. (KfxConnection.cpp.KdoLib::CKfxConnection::Open, Oracle.DataAccess:196), , 
2016-11-02 10:54:46, 0x00000018, 0x00000000, 0x00000000, 0x00000000, 0x00000000, 
C:\Program Files (x86)\Kofax\Capture\Bin

We are using Oracle for the Kofax Capture database. How can I resolve this issue?

Answer / Solution:

To resolve this issue, reinstall the Oracle ODAC client.

Applies to: 

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0
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