QAID # 22661 Published
Question / Problem:
When a module is closed, the
StatsModuleLaunch table is expected to clean up records with a condition of
EndDate='NULL' AND Orphaned='1'.
This cleanup process is not occurring, i.e., records are retained in the
StatsModuleLaunch table for modules which are no longer running.
Is this a new bug?
Is there any workaround or permanent solution available?
Answer / Solution:
Yes, this is a known bug for which there is a fix available for KC 10.0.2.10, as follows:
To resolve this issue, download and apply the
3.76 MB Fix file (KofaxCapture- 10.0.2.10.FIX6963.ZIP) for
COD-6963 - EndDateTime=NULL and Orphaned=0 for StatsModuleLaunch records
which includes the following fix:
875507 - Even if a module is not running, records in StatsModuleLaunch may show Null EndDateTime while Orphaned=0.
The fix has been provided to Technical Support via KeFe (KeF Extended Downloads).
Permanent solutions are available by upgrading the Kofax Capture product, as follows:
- KC 10.2 (Base) - Bug ID 556750
- KC 10.1.1.3 (Fix Pack 3 for KC 10.1.1) - Bug ID 556749
- KC 10.0.2.13 (Fix Pack 13 for KC 10.0.2) - Bug ID 876707