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Unable to obtain an exclusive connection to the database installing Ascent Capture 7.5 Service Pack 7

11208  ***INTERNAL ONLY***
This article has been marked ***INTERNAL ONLY*** as the product version has reached End of Support

Question / Problem:

Why am I receiving the error message: “Unable to obtain an exclusive connection to the database” when trying to install Ascent Capture 7.5 Service Pack 7? I am also using SQL Server as the Capture database.

Answer / Solution:

You may receive the error message:

"Unable to obtain an exclusive connection to the database"

, if the SQL Server user specified in DBUtil does not have the db_owner database role.

Use Microsoft SQL Server Management Studio to assign this role:

  1. Expand Security and then expand Logins.
  2. Right-click on the user and select Properties.
  3. Select User Mapping and enable the db_owner role for this user.

Applies to: 

Product Version
CAPTURE 7.5
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