This article has been marked ***INTERNAL ONLY*** as the product version has reached End of Support
Question / Problem:
Why am I receiving the error message:
“Unable to obtain an exclusive connection to the database” when trying to install Ascent Capture 7.5 Service Pack 7? I am also using SQL Server as the Capture database.
Answer / Solution:
You may receive the error message:
"Unable to obtain an exclusive connection to the database"
, if the SQL Server user specified in DBUtil does not have the db_owner database role.
Use Microsoft SQL Server Management Studio to assign this role:
- Expand Security and then expand Logins.
- Right-click on the user and select Properties.
- Select User Mapping and enable the db_owner role for this user.