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Batch Notification server threw an exception and Modules crash


QAID # 14261 Published 

Question / Problem:

Modules "die" intermittently, and in the KC error log, the following error message is logged:

\Kofax\CaptureSS\ServLib\Bin, BatchNotification, <Machine_Name>, , , 0,
BatchNotifier.BatchNotificationThreadMain, The server threw an exception. (Exception
from HRESULT: 0x80010105 (RPC_E_SERVERFAULT))" 

followed by a module error message:

"died unexpectedly".

What might be the cause?

Answer / Solution:

This has been seen to occur due to antivirus software interferring with Kofax modules. Adding exclusions to antivirus software according to QAID 11948 should help to resolve this issue.

Applies to:

Product Version