QAID # 11948 Published
Question / Problem:
Best Practices for configuring Kofax folder exclusions from scanning by anti-virus, monitoring and other 3rd party software.
Answer / Solution:
Below are the Kofax folder exclusions that are recommended as Best Practices:
C:\ProgramData\Kofax Image Products
C:\Program Files (x86)\Kofax
NOTE - If the CaptureSV share's folder path has been configured to any folder path besides the default C:\ProgramData\Kofax, then the entire contents of the CaptureSV requires exclusion. Ex. <servername>\..\CaptureSV
C:\Program Files (x86)\Kofax\Capture
Additional Folder Exclusions that may be located on the Capture Server and Capture Client (based on Kofax customizations specific to the implementation).
C:\Program Files (x86)\Common Files\Kofax
Also include a specific exclusion to ignore any *.TIF files and any additional Release Scripts, Custom Modules or applications used by Kofax Capture.
NOTE: These paths may vary, depending on the Operating System version and environment.
Please check QAID 22260 for the types of issues that can occur if Kofax folders are not excluded from scanning by anti-virus, monitoring and other 3rd party software.
Keywords: Best practice, Best practices, Antivirus exclusion, folder