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Kofax

COM class factory error when launching Capture Module on Citrix XenApp 6.5 Server

18099

QAID # 18099 Published 

Question / Problem:

Launching a Kofax Capture module on a Citrix XenApp 6.5 Server results in the following error:

Retrieving the COM class factory for component with CLSID {F41460E1-F8F2-409D-AD1F- C177F3F837B8} failed due to the following error: 80080005

Answer / Solution:

The following error message was seen in the Event Viewer:

Faulting application name: SHARED~1.EXE...

This Event Viewer error is referring to the SharedProfileData.exe file that exists in the Kofax Capture Bin directory.

For Example:
C:\Program Files (x86)\Kofax\Capture\Bin

This issue was seen on a Windows Sever 2008 R2, and the steps in QAID 14875 did not resolve the issue.

Two workarounds for this issue were found:

  • For the SharedProfileData.exe file, change the Compatibility mode to Windows Server 2003 (Service Pack 1). This can be done on the Compatibility tab of the Properties dialog for this file.
  • For the SharedProfileData.exe file, enable the 'Run this program as an administrator' option. This option can be found on the Compatibility tab of the Properties dialog for this file.

Applies to:

Product Version
CAPTURE 10.0
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