Question / Problem:
When attempting to process Batches through KTM or Capture QC (Quality Control) modules through Citrix, the module crashes
Answer / Solution:
In one case, the User account running the KTM or Capture QC module was lacking special permissions in MMC console.
Use the following steps to add the proper permissions
- Open an MMC console (wmimgmt.msc)and add the WMI Control snap-in as needed.
- Right click WMI Control and choose properties.
- On the Security tab, find the capture folder and click Security. The full path should be Root\kofax\capture.
- Add the user account that has the problem and grant them
"Partial Write"(other required permissions are inherited by default)