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Kofax

KTM or Quality Control modules crash in Citrix

308482

Question / Problem: 

When attempting to process Batches through KTM or Capture QC (Quality Control) modules through Citrix, the module crashes

Answer / Solution: 

In one case, the User account running the KTM or Capture QC module was lacking special permissions in MMC console.

Use the following steps to add the proper permissions


  1. Open an MMC console (wmimgmt.msc)and add the WMI Control snap-in as needed.

  2. Right click WMI Control and choose properties.

  3. On the Security tab, find the capture folder and click Security. The full path should be Root\kofax\capture.

  4. Add the user account that has the problem and grant them "Partial Write" (other required permissions are inherited by default)

 

Applies to:  

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0

 

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